perawin Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information perawin collects, how we use it, and the steps we take to keep it safe for every member in the Philippines.
1. What Information We Collect
When you register an account with perawin, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also gather account activity data such as login times, betting history, deposit and withdrawal records, and session duration to keep your account secure and functional. Certain technical information is collected automatically when you access our platform, including your device type, operating system, browser version, and IP address. If you use GCash, Maya, or a local bank transfer to fund your account, we receive transaction confirmation data from your payment provider, though we do not store your full payment credentials. We may also collect information you share when you contact our support team, such as the content of your messages and the nature of your request. All data collected is limited to what is necessary to operate your account, process your transactions, and meet our legalobligations under Philippine law.
2. How We Use Your Information
The personal information you provide is used primarily to create and maintain your perawin account, verify your identity in line with Philippine regulatory requirements, and process your deposits, bets, and withdrawals accurately. We use your contact details to send you important account notifications such as password reset confirmations, transaction receipts, and security alerts — these communications are essential to the safe operation of your account. Aggregated and anonymised usage data helps our team understand how members navigate the platform, which sports markets are most popular, and where we can improve the mobile betting experience for Filipino users. If you have opted in to promotional communications, we may send you information about new features, upcoming events, or special offers available on the platform. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without your knowledge. Any use of your data beyond what is described in this policy will be clearly communicated to you, and where required by law, we will request your explicit consent before proceeding.
3. Sharing Your Information
perawin does not sell, rent, or trade your personal information to any third party for their own marketing purposes — this is a firm commitment we make to every member on our platform. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and fraud prevention services, all of whom are contractually bound to protect your data and use it only for the specified purpose. In certain circumstances, we are legally required to disclose member information to Philippine government agencies, regulatory bodies, or law enforcement authorities when presented with a valid legal order or where disclosure is necessary to prevent serious harm. If perawin undergoes a business restructuring, merger, or acquisition in the future, member data may be transferred to the successor entity, and you will be notified in advance of any such change. We will never disclose your full betting history, financial records, or sensitive personal details to any party that does not have a legitimate and lawful need to access that information. Our data sharing arrangements are reviewed regularly to ensure they remain compliant with applicable Philippine data privacy laws and industry best practices.
4. How We Protect Your Data
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, ensuring that your login credentials and payment details cannot be intercepted during transmission. Our servers and databases are protected by firewalls, access controls, and regular security audits conducted by qualified professionals. In the event of a data breach that poses a risk to your rights or interests, we will notify you and the relevant Philippine authorities as required by law, without undue delay. Our internal team members only access member data on a strict need-to-know basis, and all staff who handle personal information are trained in data protection responsibilities. While no digital system can guarantee absolute security, we continuously review and upgrade our protections to meet evolving threats and keep your perawin account as safe as possible.
5. Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. Under Philippine anti-money laundering regulations, certain transaction records must be kept for a minimum period regardless of account status, and we comply fully with these requirements. If you request the closure of your account, we will delete or anonymise your personal data once the mandatory retention period has elapsed and there are no outstanding legal or financial matters associated with your account. Data that is no longer required for any lawful purpose is disposed of securely, using methods appropriate to the sensitivity of the information. We do not retain personal data in identifiable form for longer than is strictly necessary, and we conduct periodic reviews of the data we hold to ensure we are not keeping information beyond its useful or lawful purpose. If you have questions about how long specific categories of your data are retained, you are welcome to contact our support team for further clarification.
6. Your Rights as a Data Subject
As a member registered in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012, and perawin is committed to honouring those rights in a transparent and timely manner. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may also request the deletion of your personal data where we no longer have a lawful basis to retain it, subject to our legal and regulatory obligations. If you believe that your data has been processed unlawfully or that your rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may opt out of non-essential marketing communications at any time by contacting our support team, and we will action your request promptly without affecting your access to the platform. To exercise any of your data rights, please reach out to our support team with your account details and a description of your request, and we will respond within a reasonable and legally compliant timeframe.
7. Cookies and Tracking
perawin uses cookies and similar tracking technologies to enable core platform functionality, remember your session preferences, and improve the overall experience for members accessing the site on mobile devices in the Philippines. Essential cookies are required for the platform to operate correctly — they allow you to stay logged in, navigate between pages, and complete transactions without disruption. We also use analytical cookies to understand how members interact with different sections of the platform, which helps us prioritise improvements and fix issues more quickly. You can manage or disable non-essential cookies through your browser settings, though doing so may affect some features of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles for external marketing networks. Our cookie practices are reviewed periodically to ensure they remain aligned with your privacy expectations and applicable Philippine data protection guidelines.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine laws, or industry standards, and the most current version will always be available on this page with an updated effective date. When we make material changes to how we collect or use your personal data, we will notify active members through in-platform messaging or by email where appropriate. We encourage you to review this policy periodically so you remain informed about how your data is being protected. Continued use of the perawin platform after any update to this policy constitutes your acceptance of the revised terms. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform. Our goal is always to be transparent, straightforward, and fair in how we handle the personal information of every member we serve across the Philippines.
Privacy Questions Answered
Questions About Your Privacy?
If you have concerns about how your data is handled or want to exercise your rights as a data subject, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.