perawin FAQ – Got Questions? We Have Answers.

Everything you need to know about your perawin account, betting markets, deposits in Philippine pesos, promotions, and responsible gaming — all in one place. Browse by topic below or scroll through the full list to find your answer fast.

Account Help Payments & PHP Betting Questions Promos & Vouchers
Topic 1

Account & Registration

Everything about signing up, logging in, and managing your perawin profile.

perawin accounts are open to individuals who are at least 21 years of age and are located in the Philippines. You must provide a valid Philippine mobile number during registration, and each person may only hold one account. Duplicate or shared accounts are not permitted and may result in suspension. If you are unsure whether you qualify, check our Responsible Gaming page or contact our support team for guidance before registering.

Visit the Register page and fill in your Philippine mobile number, choose a unique username, and set a strong password. After submitting, you will receive a one-time verification code via SMS — enter it to activate your account instantly. The whole process takes under two minutes. Once verified, you can log in, make your first deposit in PHP, and start exploring sports betting and promotions right away.

Go to the Login page and use the password reset option. Enter your registered Philippine mobile number and a reset code will be sent to your phone via SMS. Use that code to set a new password and regain access immediately. For best results, make sure your registered SIM is active and receiving messages. If your SIM is no longer active, contact our support team directly for assisted account recovery.

Yes, but the update requires identity verification to protect your account. Contact our support team through the help channel available in your account dashboard and they will guide you through the process. It is important to update your number as soon as possible if you change SIMs, as your mobile number is used for verification codes and account recovery. Keep your number current to avoid any disruption to your perawin access.
Topic 2

Deposits, Withdrawals & PHP Payments

How to fund your account, cash out your winnings, and understand local payment options.

perawin supports popular Filipino payment channels including local e-wallets and bank transfers, all processed in Philippine pesos. There are no currency conversion fees since all transactions run in PHP. Minimum deposit amounts are kept accessible so members of all levels can fund their accounts comfortably. The full list of currently supported payment methods is displayed on the deposit page inside your account dashboard after you log in.

Most deposits through supported local payment channels are credited to your perawin account within a few minutes. During peak hours or network delays, it may occasionally take slightly longer. If your deposit has not appeared after 30 minutes, take a screenshot of your payment confirmation and contact our support team. Always keep your payment receipts until the transaction is confirmed in your account balance.

Withdrawals are processed through the same payment channels used for deposits. Log in to your account, go to the withdrawal section, enter the amount in PHP you wish to cash out, and select your preferred method. Make sure your account is fully verified before requesting a withdrawal to avoid delays. Withdrawal processing times vary by payment method but most requests are handled promptly. Check our Terms and Conditions for minimum and maximum withdrawal amounts.

perawin does not charge fees on standard deposits. For withdrawals, fee policies depend on the payment method chosen and are displayed clearly before you confirm the transaction. Third-party payment providers may apply their own service charges independently of perawin. We recommend checking the fee details shown on the withdrawal screen before proceeding so there are no surprises when your funds arrive.
Topic 3

Betting, Promos & Vouchers

How sports betting works, how to claim promos, and where to use your voucher codes.

perawin covers a wide range of sports popular in the Philippines and internationally, including basketball, football, boxing, and more. Both local and international competitions are available with live and pre-match betting markets. Odds are updated in real time so you always have current information when placing your bets. Visit the Betting page to see all currently available markets and upcoming fixtures.

Promotions are available to eligible members and are listed on the Promotions page with clear terms and conditions for each offer. New members may qualify for welcome promotions after making their first deposit. Some promos are applied automatically while others require you to opt in or enter a promo code during deposit. Always read the promotion terms carefully so you understand wagering requirements and expiry dates before activating any offer.

Voucher codes can be entered on the Voucher page or during the deposit process depending on the type of voucher. Make sure to enter the code exactly as provided — codes are case-sensitive and have expiry dates. If your voucher code is not being accepted, check that it has not expired and that your account meets the eligibility conditions stated for that particular code. Contact our support team if you continue to experience issues with a valid voucher.

In most cases, bets cannot be cancelled or amended once they have been confirmed and the market has closed. This is standard practice across sports betting platforms to ensure fair play and market integrity. Some markets may offer a cash-out option before an event concludes — if this is available for your bet, it will be indicated in your bet slip. Always review your selections carefully before confirming, as confirmed bets are binding in accordance with our Terms and Conditions.
Topic 4

Safety, Support & Responsible Gaming

Tools and resources to help you play safely and get help when you need it.

Account Security

Your account is protected with encryption and mobile verification. Use a strong, unique password and always log out on shared devices. If you notice any suspicious login activity, change your password immediately and contact our support team. We will never ask for your password via SMS or email — any message claiming otherwise is not from perawin.

Responsible Gaming Tools

perawin is committed to safe and responsible gaming. We offer deposit limits, session reminders, and self-exclusion options for members who need a break. These tools are available directly in your account settings. For a full overview of our responsible gaming policies and the help resources available to Filipino members, visit our Responsible Gaming page.

Getting Support

Our support team is available around the clock to assist with account issues, payment queries, technical problems, and anything else you need. Access the help channel from inside your logged-in account for the fastest response. You can also find answers to the most common questions right here on this FAQ page before reaching out, which can save you time on straightforward queries.

Still Have Questions? We Are Here to Help.

Our support team is always on standby. Or if you are ready to jump in, create your perawin account today and start enjoying sports betting in the Philippines.

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